FAQ's

1. How do I place an order? Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. Provide your shipping details and choose your preferred payment method to confirm the order.

2. What are your delivery charges?

Delivery charges vary based on your location and the weight of the parcel. The final shipping cost will be calculated and displayed at the checkout page before you complete your purchase.

3. How long will it take for my order to arrive? 

For orders within the UK, delivery typically takes 3 to 5 working days. International shipping times may vary depending on the destination.

4. Can I track my order?

Yes, once your order is dispatched, you will receive a confirmation email or SMS with a tracking number and a link to track your shipment in real-time.

5. What is your return and exchange policy?

We offer a 15-day exchange policy. Items must be unused, with all tags intact and in original packaging. Please note that we do not offer cash refunds. For more details, visit our 'Return & Exchange Policy' page.

6. Do you offer international shipping?

Yes, we ship our premium collections worldwide. Shipping costs and delivery times for international orders will be provided during the checkout process.

7. How can I contact customer support?

You can reach us via WhatsApp at +44 7304 304303 or email us at myofficial.msr@gmail.com. Our team is available Monday to Saturday to assist you with any queries.